At DONE.photos, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org.
We want you to know that you can unsubscribe from our services at any time. To do this please go to the “my page” feature once logged in to this web shop.
The opt out feature is an active action by replying to the sms with the following message STOP, END, QUIT, CANCEL or UNSUBSCRIBE. Customers can also turn off the messaging in “my account” section on our website order.done.photos.
INFORMATION @COMPANYNAME@ COLLECTS AND WHAT WE DO WITH IT
Before we get into the details below, we want to let you know that DONE.photos will always treat your information with the utmost care and we’ll never sell your information to third parties for marketing purposes.
DONE.photos may collect, store and use the following kinds of personal information:
1) Customer visits to and use of this website (which may include your, browser type and version, referral source, entry page, exit page, length of visit, number of page views, route taken through this website, IP address, time zone, some of the cookies that are installed on your device and similar information).
We collect this information using Google Analytics, which may use the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
This helps us make sure our website is working properly for you, that the speed of the website is quick enough, and it helps us make sure we are serving customers what they want to access. Nobody likes hard to use websites, so we try to continually improve ours!
2) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
This allows us to fulfill and manage your order with us whilst we prepare it for posting / delivery to you at your home address or at school. If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions. It also allows us to manage any issues / questions / complaints about the website – should you get in touch with us.
3) Information that you provide to us for registering with us including name, address, email, phone number & any other information you provide to us. Payment details are not stored.
This information allows us to set up your online account and lets you access the web shop. Should you order, we then confirm orders and order status by email, so you know where your order is and how to get back in touch if you have any questions.
4) Information that you provide to us, for marketing communications.
You can access our website without subscribing to marketing communications. Just leave the tick box unticked when you’re signing up.
If you have left this box unticked you will not receive information on our exciting discounts, offers, and promotions. You will still get order notifications, and account specific communications (request password change / do you need a hand emails, as examples), but that’s all.
We often find that parents like to order pictures from their Child’s time at a school, especially when the child is leaving for the next stage of their education, or for special events such as big birthdays; we like to stay in touch occasionally by email to let you know where to find them should you ever want to order. We also have exclusive offers, discounts and services we think you might be interested in. If you’ve given us permission, we’ll email you so you’re aware of what we’re offering.
We won’t market you by post or call you, we only send emails and/or SMS.
HOW LONG WE KEEP INFORMATION
We will hold your personal information on our systems whilst we process your order. Then your online account will remain active for up to five years, so you can access and order images whenever you wish. However, you can ask us to delete your online account at any time, please see instructions on how to do this under your choices section below.
If you have opted in for marketing communications you can opt out at any time, or if you feel that it is no longer of interest to you. Every marketing email has an unsubscribe link to click if you wish to unsubscribe, or you can see your choices section below for further information.
Google Analytics info is deleted after 2 years – this data is anonymous.
Access to your information is limited to our service provider Netlife AS and DONE.photos.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If we are legally required by an enforcement agency in the context of actual or threatened legal proceedings, we may supply data as long as it does not breach data protection laws. All appropriate checks will be made.
YOUR CHOICES – SUBJECT ACCESS REQUESTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, all features to do so are located in your “my page” section in the web shop. If you require assistance please contact us at email@example.com.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Feel free to get in touch with any questions. There is no charge for this service.
HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION
As anything else related to personal data, visit your “my page” section in the web shop.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted. Any postal information received is processed and destroyed securely.
Our data is stored on protected servers located in Norway, onsite – with layers of physical and digital security.
USE OF 'COOKIES'
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
Thanks for reading; you made it to the end! Any questions, please feel free to get in touch.